Refund & Cancellation Policy

Last updated: June 2026. This policy is written in plain English and is not legal advice.

This policy explains refunds and cancellations for Subvention's paid access passes. It sits alongside our Terms of Service.

1. One-off passes, not subscriptions

Our paid plans — the 30-Day Search Pass, 90-Day Organisation Sprint and Advisor Pack (90 days) — are one-off payments. They do not auto-renew and there is no recurring subscription. When the access period ends, nothing renews and you are not charged again.

2. Your access period

A pass gives you access to its paid tools for a fixed number of days (30 or 90) starting from purchase. You can see your expiry date in your account at any time.

3. Starting access immediately

Subvention is digital content delivered instantly. If you buy a pass and choose to start using it immediately, you agree that we may begin providing the paid digital service straight away. Once access has started, results have been generated, or premium tools have been used, your right to cancel may be limited, except where required by law.

4. When passes are non-refundable

Because you receive access and matched results immediately, paid passes are generally non-refundable once access has started, results have been generated, or premium tools (saved searches, grant matching, pipeline, notes, exports or dashboard) have been used. In particular, we do not refund simply because:

• you did not find a suitable grant;
• a grant closed after it was listed;
• you were not eligible for a grant;
• you forgot to use the service;
• you changed your mind after accessing the paid tools or results;
• you did not win funding;
• you forgot the access expiry date.

We do not guarantee grant success, grant availability, eligibility, application approval, or funding. You are buying access to digital tools (saved searches, grant matching, pipeline tools, exports and dashboard features) for a fixed period — not an outcome.

5. When we will consider a refund

We will consider a refund where:

• a payment was duplicated by mistake;
• you were charged the wrong amount;
• you could not access the paid service due to a fault on our side and we could not put it right within a reasonable time;
• a refund is required by law.

6. Your statutory rights

Nothing in this policy affects your statutory rights. If you are a consumer, you have rights under UK consumer law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) that cannot be taken away by this policy.

7. How to request a refund or raise a problem

Email hello@subvention.co.uk with the subject "Refund / billing", and include your account email, the payment date, your Stripe receipt or payment reference if you have it, and a short description of the issue. We aim to acknowledge within 2 working days and to resolve refund reviews within 14 days.

8. How payments and refunds are handled

Payments are processed securely by Stripe. Any refund we approve is returned to your original payment method via Stripe; the time it takes to appear depends on your bank or card provider.

9. Disputes and chargebacks

If something looks wrong on your statement, please contact us first — most issues are resolved quickly and amicably. Raising a card chargeback before contacting us can delay resolution. We keep clear records of access periods and usage and will share them where a payment is disputed, but our goal is always a fair, fast outcome.